Privacy Policy martm88

1. Information We Collect

When you register an account or use the martm88 platform, we collect various categories of personal information. This collection is done directly from you or automatically through your interactions with our platform.

Information you provide directly:

• Identity information — full name, date of birth, identification card number (MyKad) or valid passport
• Contact information — email address, mobile phone number, mailing address
• Account information — your chosen username, password (stored in encrypted hashed form)
• Financial information — payment method details such as e-wallet account, bank account number for DuitNow or FPX verification
• Identity verification documents — a copy of your MyKad or other supporting documents required for the KYC (Know Your Customer) process

Information collected automatically:

• Your device's IP address and general geographic location
• Browser type, operating system and device type
• Betting records, deposit and withdrawal transaction history
• Session activity logs and platform usage patterns
• Cookie data and related tracking technologies

2. How We Use Your Information

martm88 uses the personal information collected solely for purposes that are defined, legitimate and proportionate to the operational needs of our platform.

• Creating and managing your member account securely
• Processing deposits, withdrawals and all financial transactions you make via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or crypto assets
• Verifying your identity to comply with licensing requirements and fraud prevention
• Delivering bonuses, offers and promotions relevant to your account activity
• Providing 24/7 customer support via live chat and email
• Analysing usage patterns to improve the gaming experience and platform performance
• Detecting and preventing fraud, hacking or unauthorised use of accounts
• Complying with legal obligations under applicable international licensing

3. Sharing Information with Third Parties

martm88 respects your privacy. We do not sell your personal information to any party. However, there are limited situations where sharing data with certain parties is necessary for the platform to function properly:

• Payment processors — e-wallet and banking service providers that securely process your financial transactions
• Game software providers — parties that provide slot, live casino and sports betting platforms, which may receive the necessary game session data
• Regulatory authorities — international licensing bodies or authorities conducting lawful investigations based on court orders or legal obligations
• Technical service providers — companies that assist with platform hosting, cybersecurity and analytics, bound by strict confidentiality agreements

4. Data Security and Protection

martm88 continuously invests in digital security infrastructure to ensure your personal data is protected from cyber threats, unauthorised access and data breaches.

Security measures we implement include:

• 256-bit SSL encryption for all data transmitted between your browser and our servers
• Password storage using irreversible cryptographic hashing algorithms
• 24-hour system monitoring by our cybersecurity team
• Segregation of sensitive data in controlled server environments with restricted access
• Regular security audits by independent parties
• An active intrusion detection system (IDS)

5. Cookies and Tracking Technologies

The martm88 platform uses cookies and equivalent tracking technologies to improve the user experience, ensure session security and analyse usage patterns on an aggregated basis.

Types of cookies we use:

• Essential session cookies — required to allow you to log in and remain in your account session securely. These cookies cannot be disabled
• Functional cookies — save your preferences such as language and display settings for ease of repeated use
• Analytics cookies — collect anonymised data on how users interact with our platform for improvement purposes
• Security cookies — detect suspicious activity and protect your account from unauthorised access

You can manage cookie settings through your internet browser. However, disabling essential cookies may affect your login function and account security on martm88.

6. Your Rights as a User

As a martm88 platform user, you have clear rights regarding your personal information. These rights can be exercised by contacting our support team via live chat or email.

• Right of access — request a copy of the personal information we hold about you
• Right to rectification — request that we correct any information that is inaccurate or incomplete
• Right to erasure — request the deletion of your personal data, subject to applicable legal retention obligations
• Right to restriction — request that we limit the processing of your data in certain situations
• Right to object — object to the processing of your data for direct marketing purposes at any time
• Right to data portability — receive a copy of your data in a machine-readable format for transfer to another provider

7. Data Retention Period

martm88 retains your personal information for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we retain certain records in accordance with international licensing and legal obligations that require financial and identity records to be kept for a specified period.

Once the required retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to you. This deletion process is carried out using methods that meet internationally recognised security standards.

8. Age Restrictions and Protection of Young Users

The martm88 platform is for users aged 21 and above only. We do not knowingly collect personal information from individuals under the age of 21.

During the registration process, you are required to confirm that you have reached the minimum age. Identity verification through the KYC process is also conducted to ensure no underage users access our platform.

If we find that personal information has been collected from someone under the age of 21 unintentionally, the account in question will be suspended immediately and all related data will be deleted as soon as possible.

9. Amendments to This Privacy Policy

martm88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or current industry practices.

When material amendments are made, we will notify you via an in-platform notification or through the email address registered to your account, at least seven days before the changes take effect. The "Last Updated" date at the top of this page will be updated to reflect the latest changes.

Continued use of the martm88 platform after the effective date of such amendments will be considered your acceptance of the updated Privacy Policy. If you do not agree with any amendments, you may close your account and stop using the platform.

10. Contacting Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by martm88, please contact us through the following support channels:

• Live Chat — 24/7 support available directly on the martm88 platform in Malay and English
• Email — [email protected]

Our experienced team is ready to help you understand your rights and process any personal data requests carefully and professionally.